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Widget not rendering in IE or Firefox..but works fine in Google Chrome
My website is www.brettmatsuura.com. I have a "mortgage calculator" widget that is not showing up in IE or Firefox, but shows up fine in Chrome. The crazy thing is that there are two widgets "US Mortgage Rates" and "Utah Mortgage Rates" that all show up just fine in every browser...the only problem is with the mortgage calculator.
I’m frustrated
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Inappropriate?Hi Brett,
Is this widget still on your site? I couldn't see it, but it could be the issue you're describing.
If you pulled the widget off of your site, can you send me a link to where you found it? Since the other widgets are working, it sounds like this may be a problem with the content of the widget, rather than the our part, but we can certainly let the developer of the widget know if that is the case.
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Inappropriate?Hi Dave,
Yep...the widget is still on my site...it's just invisible in IE or Firefox...maybe others. IE, Firefox and Chrome are the only browsers I have on my machine.
Here is the link you requested: http://www.widgetbox.com/dash/subscri...
If it's a developer issue...how long does it normally take to get resolved?
I’m doing good!
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Inappropriate?Hey Brett,
Actually, this looks like a site issue. Check this out:
What you see in these images is the difference between your source in Firefox and Safari. The entire div (boxright) isn't rendering in Firefox (and I'd imagine this is true for IE as well). Safari, which shares it's renderer with Chrome (webkit), can display this div. This would lead me to believe that there's some sort of conditional commenting or broken code around this div.
I'm not sure if you developed the site or if you have a developer, but someone should dig in and look for an issue in or around that div. Once you get the div to appear, the widget should work right along with it.
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Inappropriate?That same div "boxright" is in both of the other two widgets that I am using (US Mortgage Rates and Utah Mortgage Rates) and they are working in IE and Firefox...this is why I don't think it's a site issue...otherwise the other two widgets wouldn't work. Do you have any other ideas that could be causing the problem?
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Brett,
Your other two widgets are in boxmiddle, not box right.
boxleft - some text
boxmiddle - two widgets with some rate information
boxright - the widget that's not appearing.
When you view source on the page, the div isn't there, therefore the widget code isn't there. If the widget code isn't on the page, I can't debug anything with our code.
