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Unable to upgrade to PRO
I am trying to upgrade to PRO, but am unable to proceed beyond this page
https://www.widgetbox.com/billing/Pro...
After clicking on proceed to checkout, it goes to this page and everything is blank there. it does not get redirected to any other page.
tried it with Firefox 3.0.10, Chrome and IE8. no luck :(
https://www.widgetbox.com/billing/Pro...
After clicking on proceed to checkout, it goes to this page and everything is blank there. it does not get redirected to any other page.
tried it with Firefox 3.0.10, Chrome and IE8. no luck :(
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Inappropriate?Hello Praveen,
Thanks for reporting this issue. We certainly don't want people to have issues there. You mentioned you get a white page. Are you choosing paypal or credit card on the "Widgetbox Pro Upgrade" page.
Giles1 Comment
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This solves the problem
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Please also provide us with the url of the blank page if you can. thanks. -
Inappropriate?Hello Giles,
after i click on Go Pro, i am taken to the page where i get to choose the yearly plan or the monthly plan.
Right below it there is a "choose a payment method" which says i can pay via paypal or by credit card, but only has the credit card images. (screenshot attached)
just below this box, there is a proceed to checkout, which when clicked on shows me the blank image. (i assumed the paypal option would be shown after i clicked on this link)
1 Comment Add a comment
This solves the problem
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the blank url is - https://www.widgetbox.com/billing/Pro...
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Inappropriate?Hi Praveen, We see an issue with your account. We can fix it tomorrow morning and you will be able to purchase pro. If you need to upgrade tonight, let us know by posting here then, email support @ widgetbox.com and we'll try to discuss options over email directly. Thanks very much for reporting this and I'm very sorry you ran into this issue. We will ensure no-one else does as well.
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Inappropriate?Hello Giles,
Thank you :)
Not a hurry, i will complete the upgrade process tomorrow itself. If its not an hassle, then i dont mind upgrading over email.
either way suits me fine :)
Regards
I’m thankful
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Inappropriate?Thanks, we will be in touch tomorrow and update this ticket.
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Inappropriate?Hey Praveen,
This issue should be resolved now. Can you give it a shot at your earliest convenience and confirm for me either way?
Thanks so much for the patience,
Dave
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Inappropriate?Hi Dave,
Just tried and i was able to upgrade to PRO.
Thank you :)
Have a great day.
I’m happy
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Inappropriate?That's great. We are glad to hear you upgraded successfully. Sorry about the trouble.
Giles
I’m happy
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Inappropriate?Not a problem Giles :)
Thank you for sorting this out quickly :)
Have a Great Day :)
I’m happy
EMPLOYEE
