Widgetbox Support Hours of Operation (and other info)

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Normal business hours:
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Monday - Friday
9am-5pm (Pacific Timezone)

We do some off-hour support as they come in, but please base your expectations on the above hours of operation.

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General Support Info
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For alternative methods of contact, try support.widgetbox.com or support [at] widgetbox.com

Double-posting: Since all support goes through me, sending a message to support via e-mail as well as posting on GetSatisfaction will not speed things up. Generally speaking, I do answer GetSatisfaction posts before e-mail, since the answer is valuable to not only the requester, but anyone that visits GetSatisfaction.

Our support is all in-house and answered by members of our engineering department. If you need to escalate a matter to me, please include my name in your support e-mail and it will automatically be routed to me.

Your support experience is very serious business to me and our entire team. Our entire company sees your e-mails, reads them, and discusses them. ALL of them... You all make Widgetbox what it is, and for that reason, Support will continue to grow along with the company.

Thanks for using the site and thanks for working with us in support.

All the best,

Dave Rhea
Manager of QA and Support