Get widget button doesn't work?

It's happening on IE7, FF3, Chrome and Safari

Ed,

So this is across multiple computers then? Where are you located geographically? Are all computers on the same network?

Multiple computers on the same network (Comcast) on multiple browsers. I'm located in Minneapolis.

Ed,

If you view the Activity window in Safari, do you see any files that failed to load?

Hey Ed,

Sorry to delete your post, but I can't delete portions of it. Regardless, if you were getting all of those files, you should have what you need. The only other piece could be your network. I'm not sure why it would block something... but it is possible.

You may want to try from another network. I did verify based on metrics that this is working for everyone else, so it looks like some sort of issue on your side, as odd as that sounds.

I am having the same problem - I have checked all browsers, lowered secutiry settings etc. Very frustrating - am located in New Zealand - has this problem been solved??

Every time I try to add my widget (clicking on the Facebook graphic or on the "add widget" button) my screen goes hazy and then freezes. I've lowered all my security settings but it still won't work.

I'm having this same problem across multiple browsers - I click "Get Widget" and the browser screen goes gray until I click it again, but nothing else happens. I'm using AT&T/Yahoo DSL. I've used WidgetBox for months; this issue is recent and, ironically, started happening after I paid for a Pro account!

This was posted in another thread, and worked for me, so I'm sharing it:

1. visit this page: http://pub.widgetbox.com/flash/instal... (you may not see anything)

2. then hold down shift and reload that page (you should see our installer w/ a error message)

3. then go back to the widget and click the get widget button again.

(thanks to Giles)

Thanks for the advice; it's still not working on my end though. I cound't pull up the error message (shift/refresh)...

http://www-origin.widgetbox.com/flash... Visited this page and got a message stating "There was a problem" "Unable to render main menu at this time". I have tried a variety of widgets with no luck. I use safari as a web browser and my security settings are set as low as possible. I have no firewall or security server between me and my ISP.

Thanks, Giles; this works now! I am able to click "get widget" just fine. Thank you.

Separate question -- is there capability to add widgets to Facebook Group Page (instead of a personal profile page)? Trying to add this widget (our company blog feed) to our company's FB page... Thanks!

Well, I wasn't having this problem until this morning - I tried the 'fix' (going to the test site) above and got the same results as Tony (2 post above). It ('get widget' or 'place widget' in my Widgetbox account) still fails on every widget (some in the gallery).

And a new issue...If I try to 'test and get' an existing (working) widget, I get to step 5 - "complete testing", and the 'Done' button is grayed-out and will not proceed - also the get widget button does not work here, either...

Don't know if it is related, but I did not have/notice this problem until this morning, immediately after I signed up as a widget developer (and got their API key) on Typepad (i.e. Typepad and Widgetbox are 'hooked' to each other in some way...).

FYI, If I click on an installed widget on my site, the 'Get Widget' feature DOES work.

This issue should be all clear from everyone's cache by now. Is anyone still having trouble getting the menu?

My customers and I are also having this problem -- when I am not logged into Widgetbox I get the loading circle instead of seeing the widget in Firefox 3.5.1 and I cannot get the Get Widget buttons to work with MSIE 7 and some customers cannot get them to work with Firefox 3.5 -- we have all tried the remedies above, we all have Flash 10 installed, all latest versions and updates.

The circling icon that is animated that appears whenever you are waiting for a widget to load on Widgetbox...it says "loading."

I had a widget that was setup to use the dynamic sizing feature. It worked fine -- resizing. However, if I was using Devleoper Tools to Edit the Widget or Test it, I only got the loading circle icon, and although I could get the code, I never could see the widget. This is also a remote widget.

Many people trying to use the Get Widget tab on this widget could not get the code. They would only see a greyed out screen and never would see the popup that presents the Embed code.

I had to remove the dynamic size feature on this widget for it to work for me in the Developer Tools. However, some people using MSIE 7 browser still cannot get the code snippet from the widget. I cannot get it using MSIE 6.0 (latest version) and I have tried everything to Refresh the browser -- i.e. SHIFT Refresh, clearing cache, etc. Please don't tell me to upgrade my browser on that machine -- it has to run Windows 2000 as there are many wonderful tools on it that do not run in higher O/S and your Website says you are compatible with MSIE 6. That O/S is not compatible with MSIE 7 or 8. Lots of people still use MSIE 6 and as a considerate developer, I design for that platform as well as newer ones.

Here is the current widget installed (not using dynamic sizing -- a feature we really need for this widget):

http://cadesert.ibrochure.net/press_r...

If you click Get widget it goes to our viral installer page. In MSIE 6 if I then click Get Widget on the viral installer page, the screen greys out and I cannot get the code. There is no pop-up.

We have all done this -- many times over. That was already suggested in the blog. I even uninstalled Firefox and Flash 10, and reinstalled them after rebooting. That resolved some other problems with using your Widgetbox Website, but the dynamic sizing feature on the widget remained a problem as described even with Firefox 3.5 latest update using Flash 10.

I am a Pro user, my customer is not a member at all. Neither of us could resolve the issues with dynamic sizing. When logged in using the Developer Tools, to Edit that widget, I could not see it. I could change it and get the code, but the "loading circle animation" was all that appeared for the widget. I believe that is the Flash icon that appears when loading. The widget worked fine where installed, however, except the Get Widget did not work as many people are describing in this thread. You cannot get the code. I was able to get the code using Firefox 3.5 after I reinstalled the browser and software. Obviously having to do all of this for people to grab and use your widgets is not viable.

We have never seen any ads with our widget and do not want to.

As for ISP, we are using Time Warner cable Road Runner high speed business.

klklklkl

مساء الخير

طبعا عندما تكون الشبكة خارج النطاق القانوني ربما يكون هناك شي يمنع وصول المستخدم خارج العالم الثالث وهذا نوع ربما يكون مزدوج عبر الاقمار الصناعية التي تبث عدد من الارقام المندمجة في قرص صلب عبر اشعة الشمس الحارقة وذلك تجنب الاضرار الجسدية التي ربما تكون محرقه لدرجة تمزق الفكري

i have made six widgets with you today and loaded them to my desktop web pages - however - after doing all that i have found that the "get widget" button does absolutely nothing so am pretty frustrated that i have done all that work for no reason - i have not transferred the new page to my site as yet as it seems pointless!

thank you, i will wait to see when all is approved okay (i have made 10 widgets now) and will most probably go pro at that point to lose the ads.
my stats are telling me that some of my widgets have been viewed loads of times, lol, a bit confusing as they are not listed yet!